Teglo, Inc. ("Teglo", "we", "us") operates communication and messaging services on behalf of its internet service provider clients, including Conduct Connect. This Privacy Policy explains how we collect, use, and protect personal information in connection with those services, including SMS text messaging.

Information we collect

• Contact details you provide, such as your name, mobile phone number, email address, and service address.
• Account and service information needed to support you, such as your plan, billing status, and support history.
• Records of your consent to receive text messages, and your messaging preferences.

How we use your information

• To send you service-related text messages you have opted in to: appointment and installation confirmations, one-time verification codes, and billing or payment links.
• To verify your identity and protect your account.
• To provide customer support and fulfil your requests.

Text messaging program

By providing your mobile number and consenting, you agree to receive service-related SMS messages from Teglo on behalf of your provider.

• Message frequency varies based on your interactions and account activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help.
• Opting out of text messages will not affect your ability to receive service or other communications from your provider.

How we protect your information

We use reasonable technical and organisational safeguards to protect your information. Credentials and sensitive data are held securely and access is restricted.

Data retention

We retain personal information only for as long as necessary to provide the services and meet legal, tax, and regulatory obligations, after which it is deleted or anonymised.

Your choices

You may opt out of text messages at any time by replying STOP. To request access to, correction of, or deletion of your personal information, contact us using the details below.

Contact us